Privacy Policy

At KAKANA, we value and respect your privacy. This Privacy Policy outlines the types of information we collect from you, how we use it, and the measures we take to protect it. By accessing our website and services, you agree to the practices outlined in this policy.

1. Information We Collect

When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, time zone, and cookies installed on your device. Additionally, as you browse our website, we collect data about the pages you visit, products you view, and your interaction with the site. This information is referred to as Device Information. We also collect personal information you provide directly to us when placing an order, signing up for our newsletter, or communicating with us through our website or customer service.

2. Use of Your Information

We use your personal information to:

  • Process your orders and manage your account.
  • Provide customer support and respond to your inquiries.
  • Send marketing communications, including promotions and newsletters (if you’ve opted in).
  • Improve our website and services by analyzing usage patterns and performance.

3. Sharing Your Information

We respect your privacy and will not sell or share your personal information unless necessary for the purposes of processing your orders. We share your information only with trusted third parties:

  • Payment Service Providers: To process payments securely.
  • Shipping and Delivery Companies: To ensure your orders are delivered to you.
  • Warehousing Services: To manage inventory and stock.
  • Legal Authorities: If required to comply with regulations or assist with law enforcement.

We ensure that all third-party providers adhere to strict privacy standards, and your data is only shared for the purposes outlined in this policy.

4. Customer Rights

You have the following rights in relation to your personal data:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request the correction of any inaccurate personal information.
  • Deletion: You may request the deletion of your personal information.
  • Restriction: You may ask us to restrict the processing of your personal information.
  • Objection: You may object to the use of your personal data for certain purposes.

If you wish to exercise any of these rights, please contact us at info@kakana.ae.

5. Cookies

Our website uses cookies to enhance your browsing experience and improve functionality. Cookies are small data files placed on your device to help us identify you, track your session, and remember your preferences.

We use two types of cookies:

  • Session Cookies: Allow you to carry information across pages without re-entering data and to stay logged into your account.
  • Persistent Cookies: Help us remember your preferences and past visits to tailor content specifically for you.

Third parties cannot identify you through cookies we use. We may also use external advertising companies, which might place cookies, but we have no control over these processes. Cookies are removed from your device when you close your browser or when your session expires. By using our website, you consent to the use of cookies. If you wish to disable cookies, you can adjust your browser settings. However, disabling cookies may affect your experience on our site.

For more information on managing cookies, visit aboutcookies.org.

6. Social Media Data Collection

When using social media logins (e.g., Facebook, Google), we collect the following information:

  • First and Last Name: To personalize your profile.
  • Profile Picture: Displayed as your customer image (not stored on our servers).
  • Email Address: Used for communication and promotional updates.
  • Social Media ID: To identify your login on our website or app.

If you wish to delete your social media data, please contact our Customer Care team, and we will process your request within 24 hours.

7. Protection of Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Although we take reasonable precautions, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

8. Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for their privacy practices, and we recommend you review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be updated accordingly. Your continued use of the website after such changes will signify your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at Info@kakana.ae.